Refunds

At PARA VITAE USA, we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help.

1. Return Eligibility

• You have 14 days from the date of delivery to request a return.

• Items must be unused, in their original condition, and in original packaging.

• Non-returnable items include:

  • Personalized or custom items

  • Final sale items

  • Intimate products such as lingerie or undergarments

2. How to Return an Item

1. Contact our support team at support@paravitae.com with your order number and reason for return.

2. We will provide a return authorization and instructions.

3. Ship the item back to the address we provide.

Note: Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

3. Refunds

• Once we receive and inspect your return, we will process your refund within 5–7 business days.

• Refunds will be issued to the original payment method.

• Original shipping costs are non-refundable, except in cases of defective, damaged, or incorrect items.

4. Exchanges

• We do not offer direct exchanges. To swap an item, please return the original item for a refund and place a new order.

5. Damaged or Incorrect Items

• If your order arrives damaged or incorrect, contact us within 7 days of delivery with a photo of the item and packaging.

• We will provide a replacement or issue a full refund, including shipping costs.

6. Contact Us

For questions regarding returns or refunds, reach out to us:

• Email: contact@paravitae.com